Terms & Conditions

  • Rates are quoted and billed in USD.
  • All rates are inclusive of mandatory Government Tax. Mandatory tax of 11% will be added to the tool accommodation costs.
  • Service is included. Tipping Villa Penelopy staff is at your discretion.
  • Check in time is 2:00 pm. Check out time is 11:00 am. Early check in or late checkout is subject to availability and must be confirmed with management. The following charges apply: 50% of Villa Charge for check out before 6:00 pm. Check out after 6:00 pm incurs a full day charge.
  • Direct Bank Transfers are accepted; note that all transaction fees are borne by the sender, including all fees assessed in Indonesia. This amount will be added to the booking. We maintain both American Dollar and Indonesian Rupiah accounts in Indonesia, as well as USD accounts in the USD. If paying by IDR, total amount will be set based on Villa Penelopy exchange rates on the day of the transaction as established by its bank(s).
  • Visa, MasterCard or American Express accepted directly and with PayPal. When using a credit card, a 4% processing fee is assessed.
  • Deposit of 50% is required to secure booking.
  • Balance in full to be paid 30 days prior to arrival. If booking less than 30 days prior to arrival, full payment due at time of booking.
  • No charge for cancellation 60 days prior to arrival.
  • Cancellation within 30 - 60 days prior to arrival 50% of total reservation amount will be charged.
  • Cancellation less than 30 days prior to arrival 100% of total reservation amount will be charged unless the property is re-let or by arrangement.
  • For longer stays please email BLV Management for rates.
  • Guests will be charged for damage beyond normal wear and tear, lost keys, lost towels, and not adhering to indoor smoking policy.
  • All guests are required to provide a photocopy of Passport (foreign national) or KTP (Indonesian citizens) upon check in. Please bring this with you as we do not have facilities for copying. All guests must further complete a Guest Registration Form. We are required to collect this information by local regulations and it will never be furnished or sold to third parties.

Liability

The owners and all staff of Villa Penelopy accept no responsibility for any personal injury, sickness, loss, damage, additional expense or inconvenience, directly or indirectly caused by, or arising from the use of the property, its facilities, or otherwise, nor any arising from exceptional weather conditions, Balinese festivals or traditional practices, airlines or other travel arrangements, or any other matter beyond our control or remit. No responsibility is accepted for guests’ personal belongings. Every reasonable effort is made to present the property in excellent order in accordance with its advertised standards.

VillaPenelopy strongly recommends guests purchase comprehensive travel insurance after their reservation has been confirmed to cover against illness, injury, loss of property, theft, or cancellation.